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Terms of Service

These Terms govern your access to and use of Response Line. Please read them carefully.

Last updated: 2026-03-17

1. Who we are

Response Line (“ResponseLine”, “we”, “us”, “our”) provides an emergency response coordination platform, including web and mobile experiences and related services (collectively, the “Service”). “You” and “your” means the individual or entity accessing or using the Service.

2. Acceptance of these Terms

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

3. Emergency and safety disclaimer

ResponseLine is a coordination and information platform. It does not provide emergency services and does not replace professional judgment, official dispatch procedures, or on‑scene decision-making. You are responsible for verifying information, following applicable protocols, and acting in accordance with local laws and safety requirements. In an emergency, follow your organization’s established emergency procedures.

4. Accounts and access

You may need an account to use parts of the Service. You are responsible for maintaining the confidentiality of credentials and for all activity under your account. You must provide accurate information and promptly update it if it changes. We may suspend or terminate access if we reasonably believe your account is compromised or used in violation of these Terms.

5. Authorized users and administrators

If you are an organization, you may provision access to employees, contractors, or other authorized users. Administrators are responsible for managing access controls, roles, and permissions. You are responsible for your authorized users’ actions and compliance with these Terms.

6. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not:

  • Use the Service in a way that violates any applicable law or regulation.
  • Attempt to gain unauthorized access to the Service or related systems.
  • Interfere with, disrupt, or degrade the integrity or performance of the Service.
  • Upload malicious code, perform denial-of-service attacks, or probe for vulnerabilities.
  • Reverse engineer the Service except to the extent permitted by applicable law.
  • Use the Service to transmit unlawful, harmful, or infringing content.

7. Customer data and content

The Service may process incident data, location data, messages, attachments, and other information submitted by you or your users (“Customer Data”). As between you and ResponseLine, you retain all rights to Customer Data. You grant us a limited license to host, process, transmit, and display Customer Data as necessary to provide and improve the Service and to meet legal obligations.

8. Location and real-time features

Some features use real-time location and routing. Accuracy depends on device sensors, connectivity, external map providers, and other factors. You acknowledge that location and routing data may be inaccurate or delayed and must not be relied upon as the sole source of truth for safety-critical decisions.

9. Third-party services

The Service may integrate third-party services (for example, maps, messaging, analytics, or payment processors). Third-party services are governed by their own terms and privacy policies. ResponseLine is not responsible for third-party services, and your use of them is at your own risk.

10. Fees and billing

If you purchase a paid plan, you agree to pay the applicable fees. Fees may include a flat monthly platform fee and usage-based charges (for example, per dispatch or per distance traveled) as described in your order form or plan details. Taxes may apply. Unless otherwise required by law or stated in an order form, fees are non-refundable. We may change pricing with notice; changes apply prospectively.

Vendors who distribute branded mobile apps must maintain at least one active end-subscriber subscription plan. Removing or changing subscription plans while subscribers are active requires advance notice: changes take effect after two billing periods measured from each subscriber's billing anniversary. Subscribers may be migrated between plans with corresponding notice.

End-subscriber workspaces require a selected subscription plan and timely monthly payment. Access may be suspended when payment is overdue. Vendor platform fees are billed monthly; vendor and related subscriber workspaces may be limited after a grace period when platform payment fails.

11. Support and updates

We may provide support and updates as described in your plan. We may modify, suspend, or discontinue parts of the Service; if feasible, we will provide notice of material changes. We may also implement security updates without notice to protect the Service.

12. Confidentiality

Each party may receive confidential information from the other. Confidential information should be protected using reasonable care and used only to fulfill obligations under these Terms. Confidential information does not include information that is publicly available through no fault of the receiving party.

13. Intellectual property

ResponseLine and its licensors own all rights in the Service, including software, trademarks, and documentation, except for Customer Data. You receive a limited, non-exclusive, non-transferable right to use the Service during the term of your subscription, subject to these Terms.

14. Security

We use reasonable administrative, technical, and physical safeguards designed to protect Customer Data. However, no method of transmission or storage is completely secure. You are responsible for implementing appropriate security controls within your organization, including access management and device security.

15. Term, suspension, and termination

These Terms remain in effect while you use the Service. We may suspend or terminate access if you violate these Terms, if required by law, or to address security risks. You may stop using the Service at any time. Upon termination, your right to use the Service ends. Data retention and deletion are described in the Privacy Policy and any applicable order form.

16. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESPONSELINE DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESPONSELINE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESPONSELINE’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO RESPONSELINE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to indemnify and hold harmless ResponseLine from claims arising out of your use of the Service, your Customer Data, or your violation of these Terms, except to the extent caused by our gross negligence or willful misconduct.

19. Governing law

These Terms are governed by the laws of the jurisdiction where ResponseLine is established, without regard to conflict-of-law principles. Venue for disputes shall be in a court of competent jurisdiction in that location, unless otherwise required by law.

20. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice. Continued use of the Service after the effective date means you accept the updated Terms.

21. Contact

Questions about these Terms? Contact us at info@teenosoft.com.